'can't shutdown issues'

[deb]

Now still fixing sis's computer and have it at home today... I've been trying to resolve her shutdown issues. Her system is hanging at the 'windows is shutting down' splash screen. In safe mode I can shut down, so I'm suspecting video.

I go into msconfig and disable all

process config.sys file
process autoexec.bat file
greyed out
process system.ini file
process win.ini file
load startup group items

then one at a time I check these... windows shuts down fine with all unselected. Then fine with config.sys and autoexec.bat selected (one at a time) then hangs when system.ini is selected and also hangs when win.ini is selected. I do notice that the video changes to the standard video display (screen resolution is huge). I've uninstalled the video driver and reinstalled with no change.... I've gone thru all troubleshooting processes to no avail.

I installed this card and driver for her initially and there were no problems except she said her system hangs intermittenly after playing certain games such as grand theft auto (graphic intense). I just figured that the game itself provided the odd glitch.

Will I have to do a complete format of her hard drive and reinstall everyting fresh?


p.s. video card is GeForce4 MX440 and the only updated drivers I can find at the site is detonator drivers.

[Bromy]

i am a computer idiot so all I have to offer is a link lol

have you seen this article? Its win 98 SE you are having the problem with right?

http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp

[deb]

yes it is Win98SE I'll check that out. thanks

[deb]

I tried to hook her computer up to my cable, her nic card is still installed in her system from her cable internet days and still won't pull up any pages thru IE. I did a repair yesterday on her IE 6, I guess it did no good.

Funny thing though, I did an winipcfg in her system with my cable hooked up and this is the differences

ip # is different by one digit.... 24.114.242.** (** being different on each machine) ( not running simultaneously though of course since I only have one nic card in my system and no crossover cable)

the host name being different with her first name in place of (HOME).basp.phub.net.cable.rogers.com.

would IE be corrupted from restoring of the registry?

[Bromy]

i cant see how restoring the registry would corrupt IE

wheres Jim when you need him, lol

at least he knows what he is talking about lol unlike me

[deb]

I'm reinstalling win98 over top of her current setup.. hope it resolves whatever is preventing web pages from loading. :(

[TownBear]

I'm reinstalling win98 over top of her current setup..
i tried that when i had problems with 98SE.. it didn't work :(

[deb]

so far so good..... shutdown is now working great I've enabled each one..... one at a time and it's great... now to try to go online and see if IE is behaving for me. LOL :D :D :D

[Jim]

Make sure you release your nic before plugging her's into the modem :)

[deb]

ok,,, still won't load pages.... strange.. I changed her back to dialup and I'm on cable. Any ideas why browser isn't loading?


ummmm I'm going into network neighborhood to release all adapters... and protocols.. maybe that's the reason

wish me luck LOL

[Jim]

In internet explorer. go to tools > options > connections > Run through the Setup (top right)

[deb]

setup..... 'failed to load Internet Connection wixard helper component'

that's the same message I get on my system too. Guess it wasn't installed when I installed win98se on both computers.... although I just did the recommended setup on both systems. :confused:

[deb]

I found references to extracting the Wsock.dll reverting back to the orginal from the cd.... :( So much for another day off :)

[deb]

all bust.... i'm formatting and starting over today at the restaurant.... see ya later and thanks for the attempts at help :( oh well... I did learn a few things and new ones at that.. just wish I knew exactly what the IE issues were OH WELL.... life goes on. LOL :D